Return &Refund Policy

At Selvam Stores (https://selvamstores.com), customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.

1. Return Eligibility

We accept returns only in the following cases:

Product received is damaged
Product received is defective
Product received is incorrect or different from the order

❌ Returns will NOT be accepted for:

Change of mind
Taste or personal preference
Minor color or packaging variations
Products damaged due to customer mishandling

2. Return Request Timeframe

Customers must raise a return request within 48 hours of delivery.
Requests made after this period will not be accepted.

3. How to Request a Return

To initiate a return, please contact us with the following details:

Order ID
Reason for return
Clear photos or an unboxing video showing the issue

📧 Email: salemselvamstores@gmail.com
📞 Phone / WhatsApp: +91 98427 23061

4. Return Verification

All return requests are subject to verification.
Selvam Stores reserves the right to approve or reject a return after review of submitted proof.

5. Replacement Policy

If the return is approved, we will provide a replacement of the same product (subject to availability).
Replacement will be dispatched within 3–5 business days after approval.
No extra shipping charges will be applied for approved replacement cases.

6. Refund Policy

Refunds are issued only if replacement is not possible due to stock unavailability or other valid reasons.

Refunds will be processed to the original payment method.
Refund processing time: 5–7 business days after approval.
Shipping charges (if any) are non-refundable.

7. Cash on Delivery (COD) Orders

For COD orders, refunds (if applicable) will be processed via bank transfer or UPI.
Customers must share valid bank/UPI details to receive the refund.