Shipping policy

At Selvam Stores (https://selvamstores.com), we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

All orders are processed within 1–3 business days after order confirmation.
Orders are not shipped or delivered on Sundays or public holidays.
During high-demand periods, processing times may be slightly longer.

2. Shipping Locations

We currently ship across India.
At this time, international shipping is not available.

3. Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout.
Any free shipping offers will be clearly mentioned on the product or checkout page.

4. Estimated Delivery Time

Standard Delivery: 3–7 business days after dispatch, depending on location.
Delivery times may vary due to courier partner delays, weather conditions, or remote area serviceability.

5. Order Tracking

Once your order is shipped, you will receive tracking details via SMS, email, or WhatsApp.
You can track your order using the link provided in the shipment confirmation message.

6. Shipping Partners

We work with reliable courier partners to ensure safe and timely delivery of your products.

7. Delivery Issues

Delayed Orders

If your order is delayed beyond the estimated delivery period, please contact us with your Order ID for assistance.

Incorrect Address

Please ensure that your shipping address and contact details are accurate. Selvam Stores is not responsible for delivery failures due to incorrect or incomplete address information.

8. Damaged or Missing Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Share clear photos or videos of the package and product for faster resolution.
Replacement or refund will be processed after verification.

9. Undelivered / Returned Orders

Orders returned due to unsuccessful delivery attempts or refusal by the customer may be re-shipped at an additional cost.
Refunds (if applicable) will be processed after deducting shipping and handling charges.